- Product Guarantee
PRODUCT QUALITY AND GUARANTEE
At Kooba, we value and appreciate your loyalty towards our brand. We take pride in the Kooba brand and want you to have the utmost satisfaction with your purchase.
All Kooba products purchased through an Authorized Full-Price Retailer, or from our online store, are covered under a limited one (1) year warranty from the original date of purchase. The warranty covers our products against manufacturer's defects. This warranty does not include damages resulting from normal wear and tear, dye transference, natural imperfections, or any form of alteration or repair performed by anyone other than the authorized Kooba Repair Center. For repair inquiries, please email us at [email protected] Included the below information in your email:
Contact information (address, phone number, e-mail)
Name/style of the bag
Purchase date & location
Proof of purchase
Description of damage
Picture of damaged bag (if applicable).
Kooba products may only be returned or repaired after Kooba issues a Return Merchandise Authorization #. (RMA#)
OFF-PRICE AND SALE EVENT PURCHASES
Items purchased through a discounted retailer (Saks Off 5th, Gilt Groupe, Nordstrom Rack, Rue La La, Ideeli, etc.) or during a Kooba sale, will be considered for repairs on a case-by-case basis. Please contact our customer service department for additional information.
For any questions, please feel free to contact us at: [email protected]
Caring for the leather of your Kooba bag is very important. For cleaning, we highly suggest the LeatherSpa, or any other leather cleaning specialist in your area.
www.leatherspa.com. 55 W. 55th St. New York, NY 10019 (212) 262-4823
Please never use soaps or other cleansers to clean your leather as this may cause further damage to leather.